How do I contact TSYS?

For customer service inquiries, please have your Merchant ID ready and include it in all communications.

Urgent matters, call:
Phone: 800-654-9256

WebPass Customer Support
Phone: 888-749-7853

Non-urgent matters, email (someone will reply within 24-48 hours):
Email: [email protected]

For information related to a specific chargeback, existing clients can email the Risk Department at TSYS directly:
Risk Dept. (Chargebacks): [email protected]

To learn more about how TSYS can help improve the way your organization accepts payments, markets to new customers, or manages its HR responsibilities, get in touch by calling 585-981-8463 to get started.