How do I contact TSYS?

For customer service inquiries, please have your Merchant ID ready and include it in all communications.

Urgent matters, call:
Phone: 800-654-9256

WebPass Customer Support
Phone: 888-749-7853

Non-urgent matters, email (someone will reply within 24-48 hours):
Email: customersupport@tsys.com

For information related to a specific chargeback, existing clients can email the Risk Department at TSYS directly:
Risk Dept. (Chargebacks): riskgroup@tsys.com

To learn more about how TSYS can help improve the way your organization accepts payments, markets to new customers, or manages its HR responsibilities, get in touch by calling 585-981-8463 to get started.