How do I change the bank account for deposits?

Use the secure account dashboard or verified support channel provided by your payment processor. Add and verify the replacement account, confirm which location or merchant account it should serve, and keep the old account open until the change is confirmed and pending deposits are accounted for.

Start with the processor's secure account controls

Bank-change steps vary by processor, so begin in the authenticated dashboard or app associated with your merchant account. Look for settings labeled banking, deposits, payouts, transfers, or settlement accounts. If self-service changes are unavailable, use a support number or message center obtained from the processor's official website or your authenticated portal.

Do not send routing numbers, account numbers, bank login credentials, passwords, one-time codes, or identity documents through an ordinary website contact form or unverified email. Payments Max can help explain the review process, but the processor or platform controlling deposits must complete the actual account change.

Prepare the correct business and bank details

Before starting, confirm the legal business name, merchant account or location being changed, and the routing and account numbers for electronic transfers. The numbers used for ACH deposits can differ from numbers shown elsewhere, particularly for some credit-union or specialty accounts, so confirm them directly with the bank when uncertain.

The processor may restrict banking changes to an account owner or other authorized administrator and may require identity, ownership, or account verification. Follow the instructions shown inside the official account experience. Provider-specific requirements should control over any general checklist.

Add and verify the replacement account

Many platforms let an authorized user add a new bank account and then select it for deposits. Verification may use a secure bank-linking flow, manual account entry, confirmation deposits, multi-factor authentication, or supporting documents. Square's current U.S. support guidance, for example, permits account owners to add and edit linked transfer methods and requires verification before a bank account can be assigned to a location.

Treat that example as evidence of a common workflow, not a universal instruction. Menu names, eligible account types, verification methods, and the point when new routing becomes effective differ among providers. Read every confirmation screen and retain the non-sensitive confirmation or case number.

Protect deposits during the transition

Check pending activity

Review recent batches, pending transfers, returns, refunds, and disputes before closing the former account. A deposit already initiated may continue toward the previously selected destination.

Confirm every location

Businesses with multiple locations or merchant accounts should verify the destination assigned to each one. Changing one location may not update the others.

Watch for confirmation

Use the authenticated dashboard and official notifications to confirm that verification finished. Do not rely only on a message containing a link, especially if the request was unexpected.

What to do if a deposit is already missing

First compare the batch or transfer identifier, status, destination shown in the dashboard, and the date the bank change became effective. Then contact the processor through its verified support channel and provide the non-sensitive identifiers it requests. Do not post full bank details or customer payment information in a general support form.

For broader troubleshooting, review the funding, deposits, and batches FAQ. Questions about reports and matching deposits to sales belong in statements, reporting, and reconciliation. For other account-maintenance topics, visit support, troubleshooting, and account changes.

A practical next step

Sign in through your processor's official site, identify every merchant account or location affected, and add the replacement bank account through the secure banking settings. Keep the prior account available until the dashboard confirms the new destination and you have reconciled pending activity. If you cannot find the correct control, contact the processor using verified support details rather than sharing sensitive banking information with a general inquiry form.

To learn more about how TSYS can help improve the way your organization accepts payments, markets to new customers, or manages its HR responsibilities, get in touch by calling 585-981-8463 to get started.